Why “Middle Managers” Are Critical for BPO Companies

There is a commonly held misconception that “middle managers” can cost companies both money and efficiency.  However, in the business process outsourcing industry, this statement couldn’t be any farther from the truth.

When it comes to business process outsourcing Philippines, these middle managers are essentially the glue that keeps the entire organization together.  Without them, fundamental processes would fall apart, and the company would be left afloat in very dangerous waters.  Here are several reasons why middle management is such an integral piece of Philippines business process outsourcing:

Internal and External Communication

In a business process outsourcing company, middle managers are the ones who communicate externally, typically with customers and suppliers.  In addition, the middle managers are the ones who communicate internally with members of senior management.  This means that middle managers essentially bridge an important gap in business process outsourcing companies.  They know what’s happening inside and outside the company.  In Philippines business process outsourcing, this could mean that answers to critical problems exist in the hands of middle management.

A Diverse Skill Set

Middle managers possess a wealth of diverse skills that make up part of the glue that holds business process outsourcing companies together.  One of the key skills they often use is virtual management, which involves working remotely with teams of people across the globe.  This means middle managers are experts at using technology to collaborate and achieve a common goal.  Without the know-how of middle management to apply technology in a team-oriented environment, the cohesiveness in Philippines business process outsourcing would not exist.  Other skills that middle managers excel in include cultural awareness and sensitivity, multitasking, trouble-shooting, and change implementation.

The Future of the Organization

Middle managers serve as leaders and mentors for the employees working under them.  They are essentially responsible for building the next generation of management in the company. Business process outsourcing Philippines will continue to grow at an exponential rate, and it is important to have excellent middle managers in place to foster the development of upcoming players in the game.

With middle managers taking on the responsibility of communicating externally and internally, exercising a diverse skill set, and training the future leaders of the organization, it is clear that these employees are integral to the advancement of Philippines business process outsourcing.  No organization would be successful without the presence of strong middle management.  There is simply no way to accomplish business process outsourcing Philippines without them in place.

Read the full article at trybpo.com
Disclaimer:

Bug-eyed Updates/blog selects the best publications from across the globe that have a specific focus on games market intelligence and investments. We always mention the source and link directly to the original article and aim to mention the author. If you have any objections to a repost of your article or believe you have a publication that should be included, please contact me at cal3b00[@]gmail.com. or ratohnhaketon@icloud.com

PTIC launches US-Philippines business and information technology delivery council

Reblogged from: http://technology.inquirer.net/20150/ptic-launches-us-philippines-business-and-information-technology-delivery-council

SAN FRANCISCO — Philippine Trade and Investment Center (PTIC) in Silicon Valley, in partnership with the PhilippinesDepartment of Trade and Industry, has announced the inception of the US-Philippines Business and Information Technology Delivery Council, a consortium with Terranex LLC, Rendition Digital, Exist Global, Ionics, Orange & Bronze, Ayannah, and Innerworks.

These Philippine-homegrown organizations are at the forefront of the software and product development, information technology (IT), business and knowledge process delivery, and electronics manufacturing industries.

PTIC Trade Commissioner Michael Ignacio said that by joining forces, the companies intend to bolster business development initiatives and build more partnerships starting in the San Francisco Bay Area. PTIC has plans to institutionalize the council and also expects to build market presence ultimately in the entire US and Canada.

“We want to foster collaboration and cross-pollination amongst the council members, while enabling competitive differentiation,” said Trade Commissioner Ignacio. “PTIC has screened companies that have demonstrated excellence in the service that they offer. We are thrilled to work as a team to achieve greater growth.”

“There’s no better time than now to launch this,” announced Philippine Consul General Marciano Paynor. “This is a train ride that we should not miss. With the right companies, we can build a microcosm that will drive the Philippines in the limelight of the global economic scene.”

The global offshore software and product development, business process support, and electronic contract manufacturing services markets are expected to hit at least US $1 trillion in 2018. In addition, technology analyst firm Gartner recently predicted that by 2014, IT hiring in major Western markets will come predominantly from Asian-headquartered companies.

Consul General Paynor added, “The council will have the support of the Department of Foreign Affairs, the Department of Trade and Industry and the Department of Tourism, all Philippine government agencies with US Pacific Northwest representation based in the San Francisco Bay Area. We look forward to bringing to work our extensive network and breadth of experience to all of the member companies.”

The US-Philippines Business and Information Technology Delivery Council will have a formal launch on November 13, Tuesday at  447 Sutter Street, 5th Floor Social Hall, San Francisco, CA 94108. Companies interested to learn more about working with these companies are invited to attend the launch and executive briefing, which will feature customer success stories on global delivery and shared services. Send an email tosiliconvalley@philippinetrade.org to request an invitation.

For more information about this event, please visit: www.investphilippines.org/siliconvalley.

 PTIC – Silicon Valley

The Philippine Trade and Investment Center in Silicon Valley is the Commercial Section of the Philippine Consulate General in San Francisco and the representative office of the Philippine Department of Trade and Industry in the US Pacific Northwest and Western Canada.

PTIC Silicon Valley covers the US Pacific Northwest, which includes the following: Alaska, Northern Nevada/Reno, Colorado, Northern California, Idaho, Utah, Montana, Washington, Oregon, and Wyoming.

The mandates of PTIC – Silicon Valley include trade promotion, investment promotion, trade policy negotiations, and protection of Philippine business interests. www.investphilippines.org/siliconvalley

Philippine companies participating

TerraNex LLC

For US companies rationalizing their operations, offshoring full customer support to TerraNex LLC is the logical next step. For over five years, our state-of-the-art Philippine customer support services have enabled Australian and Asian companies to achieve targeted business outcomes. Now serving US companies, TerraNex LLC can collaborate in attaining corporate goals. www.terranexllc.com

Rendition digital international

Rendition Digital International helps mid-size and large software, games, media and web focused firms develop cost effective solutions, frees them from routine tasks and allows them create better value for their customers. Their solutions include software and web development, games and social media moderation, digital publishing, typesetting and graphics creation. High quality services are produced in low cost facilities in Asia and draw upon deep subject matter expertise and project management experience.www.renditiondigital.com

Exist Global

Exist is a software and technology services provider that specializes in Open Source, Java, and Ruby on Rails application development. Works with start-ups to enterprise industry leaders around the world as their technology partner by collaborating to deliver strategic business results, reduce costs, and increase the value of their IT investments.

Their services include end-to-end software product development in Java and Ruby on Rails, web and mobile (iOS and Android) application development, and independent software testing services. www.exist.com

Ionics

A leading electronics services provider based in the Philippines and listed in the Philippine Stock Exchange, Ionics EMS Inc. offers EMS and ODM services with product design and design support, new product introduction, industrial engineering and manufacturing system and integrated supply chain management.The customer segments Ionics EMS serves are the PC and computer peripherals, telecommunications, consumer electronics, industrial and medical equipment industries. Its production facilities in the Philippines are certified in ISO9001 with design, ISO14001, TL9000 for telecommunications, and TS16949 for automotive manufacturing. www.ionics-ems.com

About Orange and Bronze

Orange & Bronze Software Labs is the first and only official SpringSource partner based in the Philippines. With its team of innovators in enterprise software development, the company mainly leverages on its expertise in Java, specializing in Spring, Hibernate and Grails, as well as Python and Django. As an expert in Spring technology, O&B uses AppFuse and Grails in providing top-notch software development services delivered on-time. Its client portfolio includes industry-leading companies in the US, Europe and Asia. O&B is the Philippine pioneer of Agile software development methodologies. www.orangeandbronze.com

Innerworks

Innerworks International is a leading provider of IT outsourcing with clients in Asia, United States and Europe. Since 2002, they have been creating innovations across different technological platforms and infrastructure.www.innerworksinternational.com

Ayannah

Ayannah aims to be the leading provider of mobile commerce and payment services to the world’s unbanked. For unbanked residents in emerging markets, we provide accessible digital commerce and payment services to spur financial inclusion and literacy and give access to products and services that improve quality of life.www.ayannah.com

Read the full article at Inquirer
Disclaimer:

Bug-eyed Updates/blog selects the best publications from across the globe that have a specific focus on games market intelligence and investments. We always mention the source and link directly to the original article and aim to mention the author. If you have any objections to a repost of your article or believe you have a publication that should be included, please contact me at cal3b00[@]gmail.com. or ratohnhaketon@icloud.com

Philippines: China ‘increasing ships at disputed shoal’

NewsyWorld: Philippine and China Stand Off on the Scraborough Shoal

A statement from the Foreign Ministry said the vessels included five government ships as well as dozens of fishing and utility boats.

The Philippines currently has two vessels there.

The two countries, both of which claim the area, have been locked in a stand-off since April.

On Monday there were five Chinese government vessels, 16 fishing boats and 56 “utility boats” in the area, the Philippine foreign ministry said.

The number of utility boats – smaller vessels launched from bigger boats, the coast guard said – went up to 76 on Tuesday, it said.

But the ministry said it was still “committed to efforts of defusing the tensions” with China, even as it “expressed grave concern” over the issue to the Chinese embassy in Manila.

In Beijing, the foreign ministry dismissed the comments.

“It is understood that some 20 Chinese fishing boats are operating around Huangyan Island, similar to that of last year,” said spokesman Hong Lei.

“The way they operate is in compliance with the relevant laws in China, as well as China’s fishing moratorium order.”

Both sides imposed fishing bans for the area earlier this month.

Fishing ban

The Scarborough Shoal, also known as Bajo de Masinloc in the Philippines and Huangyan Island in China, has been a source of ongoing tension in the region.

It lies a little more than 100 miles (160km) from the Philippines and 500 miles from China.

The current row began when the Philippines said its naval ship had found eight Chinese fishing vessels at the shoal but was prevented by Chinese surveillance ships from arresting the fishermen.

The dispute has started to hit tourism in the region, with authorities in Beijing warning Chinese citizens against travelling to the Philippines. Beijing has also upped inspection of fruit imports from the Philippines.

China is engaged in multiple disputes with its neighbours over the South China Sea, and in recent years has grown more assertive on the issue.

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